According to this article in Inc. 3 Words That Create Instant Credibility, the words are “I don’t know”.
I never saw that coming.
Because I have to deal with a real life manifestation of that 3 words daily at work, these 3 words completely irk me. Well, to be honest, they irk me even before now but I never knew that I will have to deal with it on a daily basis.
How do those 3 words build credibility? The author claims that it will impress upon the listener that you are not trying to BS them by acting like a know it all. No one likes a know it all anyways, the author points out. But then he is also careful to add that after uttering these 3 gospel words, it should follow with an effort to find out.
I do have to admit that I agree with him on a professional level. No one likes to be BSed, especially bosses who are cleverer than you. But having to deal with it daily makes it kinda personal for me now. And on a personal level, I simply cannot accept it when someone utter “I don’t know” at every question I post. Too much of a good thing is bad. Too many “I don’t know”, sincere or otherwise, no longer interprets into willingness to admit one’s ignorance but rather “i don’t f***king care, you are not worth my time.”.
However, the one thing I do agree 100% with the author is; the follow up action. Apologising for your ignorance coupled with the promise to find out and eventually delivering will put a gold star on your credibility and capability. The worse kind of people are the ones who says “I don’t know” and never bother to make the effort to gain that knowledge they lack.
Bottom line, admitting that you are lacking is not a shameful act, it will not sully your reputation in any way. But you have to prove that you are not scared to admit that you don’t know something and you are not above it to find out.
Or as one customer service training taught me; you should not say “I don’t know”, it triggers negative feels and attracts negative responses. Just pause a bit and say “I’ll find out for you right away.”.









